Returns & Refunds Policy
At XtremeErotika, we take great pride in the quality and efficacy of our premium wellness products.
Due to the intimate nature of our products (drops, capsules, and topical creams), and in accordance with strictly mandated health and hygiene regulations, our returns policy is structured to ensure the safety and satisfaction of all our customers.
1. The XtremeErotika 14-Day Guarantee
We offer a 14-day return window from the date your tracking link confirms delivery. To be eligible for a return or exchange under this guarantee, the item must be in perfect, sellable condition.
This means the product must be:
- Completely Unopened: The outer cardboard box and any protective plastic wrapping (cellophane) must be intact.
- Sealed: The primary security seal (e.g., the tamper-evident ring on the XXTREME Drops or MAXXXIZE Capsules bottle, or the foil seal on the GIRTHMAXXX Cream tube) must be unbroken.
- In Original Packaging: All labels, boxes, and leaflets must be present.
We are strictly prohibited by law from accepting returns on any product where the inner seal has been broken, tampered with, or where the product has been used.
2. Non-Returnable Items
To maintain the highest standards of hygiene and customer safety, we cannot accept returns on:
- Any product that has been opened. (e.g., a twist cap removed, a foil seal peeled).
- Any product where the tamper-evident seal is broken or compromised.
- Partial or used items (e.g., a bottle of drops with some liquid missing).
- Products that have been damaged due to misuse, neglect, or accident after delivery.
Why this policy exists: We deal in health and wellness supplements and topical applications. For safety reasons, we cannot resell any product that has left our controlled chain of custody and had its barrier breached.
3. Damages and Issues
We inspect all orders for quality before dispatch. If your order arrives damaged, defective, or if you have received the wrong item, please contact us within 48 hours of delivery.
To resolve the issue quickly:
- Do not open or use the damaged item.
- Take clear photographs of the damage, including the original packaging.
- Contact our support team at charismahealth.beauty@gmail.com with your order number and the photos.
If your claim is validated, we will issue a free replacement or a full refund at no cost to you.
4. How to Initiate a Return
To request a return for an unopened and sealed product, please follow these steps:
- Contact Support: Email us at support@erotikawellness.com within 14 days of delivery. Include your full name, order number, and the reason for the return.
- Await Authorization: We will review your request. If your return meets the eligibility criteria (sealed/unopened), we will provide you with a Return Authorization Number (RAN) and instructions on where to send the package.
- Pack Securely: Please return the item in its original box and use appropriate padding (bubble wrap) to prevent damage during transit. The Return Authorization Number must be clearly written on the outside of the package.
5. Shipping Costs for Returns
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we cannot process a refund for items lost or damaged in the return transit.
6. Refunds and Processing
Once your return is received and inspected by our warehouse team, we will
